™Our referral partners
Who we work with
Hoarding Helpers is a B2B specialist service. We work exclusively with professional referrers — housing teams, NHS services, social care, and fire services — to provide compassionate, effective support for their clients.
Housing Associations & Councils
We work with housing officers and tenancy managers to resolve complex hoarding cases in tenanted properties. We understand the pressures of tenancy enforcement and provide clear, timely communication to help you manage cases effectively — from initial assessment through to completion report.
- Tenancy breach cases
- Void property clearances
- Pre-eviction interventions
- Multi-agency case coordination
NHS & Mental Health Teams
Our practitioners understand hoarding disorder as a mental health condition, not a lifestyle choice. We work alongside community mental health teams, occupational therapists, and district nurses to provide support that complements clinical care and helps clients maintain safe, habitable homes.
- Community mental health referrals
- Occupational therapy support
- Discharge planning
- Safeguarding case involvement
Social Care & Adult Services
We regularly work with adult social care teams on cases involving older adults, people with learning disabilities, and individuals with complex needs. Our person-centred approach aligns with strengths-based social work practice and supports clients to maintain their independence.
- Adult safeguarding cases
- Care Act assessments
- Carer support
- Reablement pathways
Fire & Rescue Services
We work with fire safety teams and Safe and Well visit coordinators to address properties where hoarding creates a significant fire risk. We can act quickly on urgent referrals and provide documentation of the work carried out for your records.
- Fire risk reduction
- Safe and Well follow-ups
- Urgent clearance referrals
- Post-incident support
Insurance Companies
Where a policyholder has experienced a fire or flood and requires support sorting through damaged belongings — particularly where hoarding or complex attachment to possessions is a factor — we provide a sensitive, structured service that works alongside the loss adjuster and restoration teams. We help clients make decisions about what can be salvaged, what must go, and what needs specialist disposal, at a pace they can manage.
- Post-fire contents sorting
- Flood-damaged property clearance
- Sensitive item triage alongside restoration teams
- Cases where the policyholder requires additional support
Working with us
What you can expect as a referring professional
- A response to your referral within 1–2 working days
- An initial assessment carried out within 5–10 working days
- Regular updates throughout the case
- A written completion report on case closure (subject to coordination tier)
- A single point of contact for the duration of the case
- Transparent communication about timescales and costs
Coverage area
Where we operate
We cover Berkshire, Buckinghamshire, Oxfordshire, and West London, including Reading, Slough, Windsor, Maidenhead, Bracknell, High Wycombe, Marlow, Oxford, Hammersmith, Fulham, and surrounding areas.
See our full coverage areaReady to refer a client?
Our referral form takes around ten minutes to complete. We respond within 1–2 working days and will contact you to discuss the case before arranging an assessment.