Professional referrals

Make a Referral

We review new referrals within 1–2 working days and will contact you to discuss next steps.

This form is for professional referrals only — for use by local authorities, councils, housing associations, NHS teams, fire services, and other statutory or voluntary organisations.

If you are a private individual or family, please visit the Private Client Service page or email neil.mitchell@hoardinghelpers.co.uk.

If you are concerned about a loved one and there is a risk to their health or safety, please call 111 or 999, or encourage them to see their GP. For Care Act needs, please speak to your local authority or council.

For non-emergency guidance and support, Hoarding UK is a leading charity that can offer advice.

Your referral is protected by two-factor authentication. Only authorised Hoarding Helpers staff can access the information you submit.

Please share only what is necessary. You do not need to include full medical history — a brief summary of relevant health or support needs is sufficient.

Section 1 — Referrer details

Section 2 — Client details

Section 3 — Referral details

Services requested (select all that apply)

Section 3b — Room clutter assessment

Scale guidePhotographs (PDF)

Rate each applicable room using the Clutter Image Rating (CIR) scale: 1 = minimal clutter, 9 = severe. Leave blank if the room was not accessed or does not apply. View scale guide · Photographs (PDF)

Bedrooms

Kitchen & dining

Living areas

Bathrooms & WC

Circulation & storage

Outside

Other

Section 4 — Risk & health information

Section 5 — Background information

Optional — attach up to 5 photos (clutter level, access, property condition). JPG, PNG or HEIC, max 10 MB each. You can select multiple at once or click again to add more.

Declaration

Download blank referral form:Printable form (HTML)For referrers who prefer to complete and email the form offline.