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Case Coordination
A bespoke, specialist service — rare across the UK. The professional liaison that wraps around every Hoarding & Declutter programme — keeping you informed, reducing your workload, and ensuring nothing falls through the gaps.
Practical support and professional liaison — planned together from the start
Hoarding & Declutter is the practical work. A trained member of our team visits the client regularly to sort, organise, and gradually reduce clutter at a pace the client is comfortable with.
Case Coordination is the professional liaison that wraps around it — keeping you updated, attending MDT meetings and tenancy reviews, chasing other agencies, and producing written reports where required.
Both services are priced separately, subject to clutter scale and which coordination tier you choose. The right tier depends on your capacity and the complexity of the case — we will advise when you refer.
Case Coordination is not a clearance service
Case Coordination covers professional liaison only — updates, reports, meetings, and agency contact. The practical work of sorting and clearing is carried out under the Hoarding & Declutter service, which is quoted and delivered separately.
What Case Coordination includes
Regular progress updates
Written updates to the referring professional at agreed intervals, so you always know where the case stands without having to chase.
MDT and tenancy review attendance
We attend multi-disciplinary team meetings, tenancy reviews, and case conferences on your behalf or alongside you, depending on the coordination tier.
Agency liaison
We chase other agencies involved in the case — social care, housing, mental health, OT — so you do not have to coordinate across multiple teams.
Safeguarding support
Where safeguarding concerns arise during the programme, we flag them promptly and can contribute to safeguarding records and referrals.
Written reports
Detailed progress reports suitable for legal proceedings, tenancy reviews, safeguarding records, or funding applications — produced at agreed milestones.
Risk escalation
If the situation at the property changes — fire risk, structural concerns, welfare issues — we escalate immediately and advise on next steps.
Standard and Enhanced Coordination
Choose the level of liaison that fits your team's capacity and the complexity of the case.
Standard Coordination
Regular written updates to the referring professional, a summary report at the end of the programme, and availability for brief telephone consultations.
Suitable for straightforward cases where the referring team has capacity to manage wider agency liaison themselves.
Enhanced Coordination
Everything in Standard, plus attendance at MDT meetings, tenancy reviews and case conferences, proactive liaison with other agencies, and detailed progress reports suitable for legal proceedings or safeguarding records.
Suitable for complex cases or where the referring team has limited capacity to manage liaison across multiple agencies.
In short: part means you lead and Hoarding Helpers contributes when invited. Full means Hoarding Helpers runs the agreed liaison and brings it back to you to decide.
How coordination works in practice
Referral and scoping
When you refer, we agree the coordination tier, reporting frequency, and key contacts. We confirm everything in writing before work begins.
Programme start
We introduce ourselves to all relevant parties, establish communication channels, and begin the Hoarding & Declutter sessions alongside the coordination work.
Ongoing updates
You receive regular written updates at the agreed frequency. We flag anything significant immediately rather than waiting for the next scheduled update.
Meetings and liaison
Under Enhanced Coordination, we attend meetings on your behalf and liaise with other agencies proactively — reducing the coordination burden on your team.
Closure report
At the end of the programme, we produce a written closure report summarising progress, outcomes, and any recommended next steps.
Applies to all new quotes
Coordination charge
All new quotes include a coordination charge. It is priced on the case's risk level and Clutter Image Rating (CIR) score, and clearly itemised in every quote. It covers multi-agency meetings, joint visits, phone calls and messages from the client between sessions, managing cancellations or no-answers, and the wider unseen work that keeps a case moving.
Two coordination options — your choice
Full coordination
We take on all case coordination on your behalf. This includes attending multi-agency and MDT meetings, completing joint visits, liaising with other professionals, managing missed appointments, and providing written progress reports. Suitable for cases where your team has limited capacity or where the complexity of the case warrants a dedicated coordination lead.
Part coordination
You retain the coordination lead and we contribute to it. We will attend meetings when invited, provide reports on request, and flag concerns as they arise — but the day-to-day case management remains with your team. Suitable for cases where a professional relationship is already established and our role is primarily the practical work.
The coordination charge is clearly itemised in your quote, with the option selected noted. If you are unsure which option is right for a particular case, please get in touch — we are happy to talk it through before a quote is issued.
Ready to make a referral?
Use our online referral form or call us directly. We will advise on the right coordination tier when you get in touch.
Make a referral